Our CAFM Solutions
Technology-driven facilities management through FSI Middle East
Al Bonian FM has partnered with FSI Middle East to implement industry-leading Computer Aided Facilities Management (CAFM) software across our operations. This technology investment ensures that every task — from planned maintenance to reactive repairs — is tracked, managed, and delivered with precision and accountability.
💻
Concept Evolution
FSI’s flagship CAFM platform — used by our centralised helpdesk to log, track, and manage all calls and activities in real time, with full timestamp records and SLA monitoring.
📱
FSI Go
Mobile-first application enabling our field technicians to receive, update, and close work orders in the field — ensuring real-time visibility across all active jobs.
Helpdesk Operations
Our centralised helpdesk serves as the primary contact hub for all daily FM operations. Utilising the FSI Concept Evolution system, the team:
- Logs and tracks all calls and activities with real-time timestamps
- Manages request prioritisation based on urgency and client SLA requirements
- Coordinates service dispatch to field technicians
- Handles planned maintenance scheduling and reactive work orders
- Addresses complaints and monitors resolution through preset escalation protocols
- Monitors all tasks against contract-specific Service Level Agreements (SLAs)